Drromia.com is committed to building a lasting and meaningful relationship with you, our consumer, and we recognize that this relationship must be built on mutual trust. drromia.com collects data to provide you the best products, beauty experiences and personalization from our brand.We collect and use data to shape your beauty experience with personalized products, services and offers. We collect this data to:

  • Provide tailored content, services, advertisements and offers.
  • Respond to your questions and provide news about new products from us.
  • Administer and manage your account or membership. Allowing change in log in information in case of lost passwords etc.
  • Verify your identity and preventing fraud.
  • Fulfill product purchases.
  • Improve effectiveness of our website and store and provide customer service.
  • Conduct research and analytics.
  • Provide shipping and other order information.
  • Post your content and consumer reviews on the website, our social media pages and related third party websites.
  • Enforce our terms of use and to ensure compliance with applicable laws.

We respect your privacy and choices and we do not sell your data. We require partners to abide by the law and protect your information. We will continue to evolve and update our privacy and security practices because retaining your trust is important to us. Our privacy policy below describes the types of information we collect from you directly and how we use it.  The website collects information that you provide to us, from your engagement with our brand sites and platforms, advertising, media, and from third parties who have your consent to share it. We do this to get a more complete view of your preferences for our beauty products and services, which allows us to serve you with better-targeted beauty products. 

What data do we collect?

When you make purchases with us or product reviews, sign up to receive offers or email, we collect the information that you provide to us.  This information includes Personal Information such as your name, social media handle, email, telephone number, home address, and payment information such as account or credit card number.  We also collect information about your beauty preference, your use of our sites, age demographic, and interests so that we can customize beauty products according to your preferences. When you use a social media account to log into the website, you may be able to use certain social features on the website. For Facebook log in, Facebook will ask your permission to share certain information from your Facebook account with the Site. This may include your first name, last name, gender, profile picture. This information is collected by Facebook and is provided to us under the terms of Facebook’s privacy policy. You can control the information that we receive from Facebook using the privacy settings in your Facebook account.

We also use Cookies to help us remember what choices you make on our sites so we can personalize new offers to you based on your preferences. Cookies are small files that your web browser places on your hard drive for record keeping purposes. Cookies permit the website to identify you and to recall your email address (as well as any other information that you voluntarily provide) from the Site’s database. Using cookies, we may also collect non-personally identifiable information, such as your domain name, your website browsing patterns, the date and time you accessed the website, demographic information, and the Internet address of the website that linked to our website.

Our third party service providers automatically may collect an IP address or other identifier information from the computer, mobile device or any other device you used to access the website or on third party websites that published our advertising. We may use that data to administer the website and to help diagnose problems with our servers, analyze trends, track the user’s web page movements, and help identify you and your shopping cart, deliver advertising and gather broad demographic information.

If you would prefer not to accept cookies, you can change your browser settings to notify you when you receive a cookie, which lets you, choose whether to accept it; or set your browser to automatically reject any cookies. However, please be aware that some features and services on our website may not work properly because we may not be able to associate you with your account. In addition, the offers we provide when you visit us may not be as relevant to you or tailored to your personal interests. To learn more about cookies, please visit http://www.allaboutcookies.org

Mobile Services/Apps 

If you consent to location services, our mobile app may offer geo location services and push notifications.  Geo-location services provide location based content and services such as delivery times and tracking of packages to your location, promotional offers and other personalized content. Push notifications can include discounts, reminders or details about promotions.  Mobile devices allow you to turn off location services or push notifications.

You can stop all further collection of information by our mobile applications by uninstalling the mobile application.  Please note that if you uninstall the mobile application from your mobile device, the unique identifier associated with your mobile device will continue to be stored. If you re-install the application on the same mobile device, we will be able to re-associate this identifier to your previous transactions and activities.

HOW LONG WE RETAIN YOUR DATA

In accordance with our routine record keeping, we may delete certain records that contain Personal Information you have submitted through the website. We are under no obligation to store such Personal Information indefinitely and disclaim any liability arising out of, or related to, the destruction of such Personal Information. In addition, you should be aware that it is not always possible to completely remove or delete all of your information from our databases without some residual data because of backups and other reasons. 

We will retain your Personal Information for as long as your account is active or as needed to provide you services and as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. Please note that we may maintain information about an individual sales transaction in order to service that transaction and for record keeping. If you wish to cancel your account or request that we no longer use your Personal Information to provide you services, contact us here. We do not control certain privacy settings and preferences maintained by our social media partners like Facebook and Twitter. If you wish to make changes to those settings and preferences, you may do so by visiting the settings page of the appropriate social media site.

HOW WE SHARE INFORMATION

We share information with the third parties (vendors, agencies and businesses) that help us run our site and our business. We do not sell your data or permit re-use of personal information for independent use without your consent. We share information to the extent we need to prevent fraud, when required by law or authorities and in the event of a sale of our company. 

We use third party companies to serve advertisements, measure the performance and engagement with our ads, provide analytic, preference, and interest information. In some instances, these ad network providers, advertisers, sponsors, and/or analytics service providers may use their own tracking technology to capture information about your device, use and engagement online.  

We may share your mobile phone number with service providers with whom we contract to assist us with the above activities, but we will not share your mobile phone number with third parties for their own marketing purposes without your consent. Text Messages are distributed via third party mobile network providers and, therefore, we cannot control certain factors relating to message delivery.  Depending on the recipient’s mobile carrier, it may not be possible to transmit the text message to the recipient successfully; nor is content available on all carriers. We do not claim or guarantee availability or performance of this service, including liability for transmission delays or message failures. 

We share information with third party service providers that host or assist with technical operation of our Sites, provide analytics, process orders, transactions and payments, provide customer service, loyalty program administration, redemption; or other third parties that participate in or administer our promotions, contests, surveys or provide marketing or promotional assistance. We may also share non-identifying information, such as aggregate statistics or usage information, with third parties. 

In connection with advertising or our Sites, you may be asked to opt-in to receive information and/or marketing offers from a third party, including social networking sites such as Facebook or Twitter. If you agree to have your Personal Information shared with a third party, your Personal Information will be disclosed to the third party and will be subject to the privacy policy and business practices of that third party. 

NOT FOR CHILDREN

The Site does not direct its activities to, or market products appropriate for, children under the age of 13. It is the policy to refrain from knowingly collecting personally identifiable information from children under 13.

EMBEDDED CONTENT FROM OTHER WEBSITES

The website may contain links to other sites, including among others, those of advertisers, other third parties, and companies whose trademarks may appear on the website. We are not responsible for the information collection practices or the content of the sites to which we link. In an attempt to provide you with increased value, we may include third party links on our site. These linked sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work).

CHANGES AND POLICY UPDATES

Please note, we reserve the right to change the terms of this Privacy Policy on the website at any time and any changes will be effective immediately upon its publication. We encourage you to check this page regularly since any changes will be posted on this page. Your continued use of the website after any changes to this Privacy Policy will mean that you accept these changes.

TERMS AND CONDITIONS

Please also visit our Terms and Conditions section, which establishes the use, disclaimers, and limitations of liability that governs the use of our website. By using our website, you consent to our privacy policy.

CONTACT US

We welcome your questions, comments, and concerns about privacy. Please send us all feedback pertaining to privacy, or any other issue. If you have any questions about Privacy, please contact us at: (+92) 308 279 0111
Or send us an e–mail with your request at: reachus@drromia.com

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