We are committed to providing quality products to our customers. If for any reason you are not satisfied with your purchase of any regular priced items, simply follow the below steps within 30 days of your purchase date:

  • Contact our Customer Care team at (insert phone number) or email us at (insert email address) to obtain a return authorization number. The system will not process any returns without the return authorization number.
  • Pack the item you wish to return in a well-padded envelope or box to prevent damage in transit.
  • Be sure to include a note that contains your order ID number, return authorization number and your first and last name.
  • Please also write your return authorization number on the outside of your package. Remember we can only credit you for the items received back in our warehouse.
  • Please note that www.drromia.com cannot provide return shipping labels. All returns should be addressed to:

5-Main, Amir Town,

Lahore, Pakistan

  • You will be responsible for the return shipping u0026amp; handling charges, which will not be refunded.
  • Please make sure to record your tracking number because we cannot issue a refund until our office confirms receipt of the returned merchandise.  We are not responsible for lost packages.
  • Once your return is received and inspected by our distribution center, Customer Care will process your return. Returns will be processed within 1-2 weeks of our office receiving your item.
  • Please allow at least 2 billing cycles for the credit adjustment to appear on your credit card statement.
  • All returns will be credited to the original credit card used at the time of purchase.
  • In the case you received damaged merchandise see Damaged Products Policy.

Please note that only products purchased on www.drromia.com may be returned for a refund. contact our customer care team at (insert contact number) or via email at (insert email address). Items purchased from outside of the main website cannot be returned or exchanged at retailers that sell our products. All returns must be made within 30 days of your purchase date or we will be unable to process your return. It is up to your own discretion whether you would like to purchase a tracking number. It is not our responsibility if your returned package gets lost or stolen during the transit process. Please contact customer service with any questions by email at (insert email address) or by phone at (insert contact number here).

5-Main, Amir Town,

Lahore, Pakistan

Please Note:  Empty containers cannot be accepted for refund.


DAMAGED PRODUCTS POLICY

Please inspect the package for any damage when your package arrives. Note that It is normal for the shipping carton to show some wear and tear. However, if the product itself is damaged, please email us at reachus@drromia.com. Please provide the order number along with your email address and phone number for quick service. To assure quick resolution of the issue, please keep the box, packing materials and the damaged items for inspection by Customer Care. Please note that our Customer Care team must be notified of all damaged items within 15 days of receiving your package.

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